Fedex = Fed Up

All those advertisement about them reaching all over the world and delivering everywhere and anywhere on time is bullshit!!! What is worse? Their customer service sucks!!

I had a package courier out of New Delhi, India on last Saturday evening... Okay so it was past the cut off date... So lets make it Monday... based on their website www.fedex.com which has a rates and transit time calculator, I should be getting my parts by Wednesday 6pm at latest... but when I check today.. guess what they said? Not even a sorry, mind you... just " Maam, our systems says that the parts will arrive in KLIA on Thursday (unknown time) and after clearance it will arrive at your location by Friday!!! "Friday!!! If ppl were to use a courier service obviously it was urgently needed... If we could wait a week we might as well just use air freight instead of courier!!!

The customer service officer was seriously the last straw... This was what transpired between us:

Me: So where is the package now?

Fedex: It is in transit maam

Me: Has it left India?

Fedex:It's on transit maam

Me: Has it left India?

Fedex: Our system says it has just left the Fedex station and is on it's way to the airport

Me: Why does it take so long.. ? Is the distance between New Delhi and the airport that far?

Fedex: Our system says it is in transit maam

Me: So is it not possible for me to get the parts by Wednesday?

Fedex: Maam our system says it will arrive on Thursday maam

Me: Why does it take 2 days to fly from India to KL?

Fedex: Our system says it will arrive on Thursday maam. That is the latest update.

Me: Firstly, isnt a courier service suppose to be overnight? So if I sent it out on Saturday it should have arrived already.

Fedex: But maam, you package was submitted after the cut off date and they are not working on Sunday maam.

Me: Fine. So lets take it as Monday. I should get my package tomorrow right? (today is tuesday)

Fedex: Maam you package was give after the cut off time so we could not process it earlier.

Me: Yes!! I understand!!! What i am saying is lets take it as Monday.... the package should still arrive by tomorrow at latest.

Fedex; Maam, my system in front of me says it will arrive on Thursday.

Me: So why did it take you 2 days to bring the package from the station to the airport and another 2 days from the airport in India to KLIA?

Fedex: Maam, my system in front of me which is the latest update says it will arrive on Thursday. We have no further updates.

Me: Is that all you can say??

Fedex: Maam the system right in front of me says your package will arrive on Thursday. This is the latest update i have.

Me: Okay!! Fine Fine..

Fedex: Is there anything else I can help you with Maam?

Me: No. Since you didnt really help me in the first place.

Fedex: Thank you maam.

UUURRRRGGHHH!!!! I was so mad at the end of that conversation my whole face turned literally red!!! God!! How can such a customer service exist.. Plus he had the cheek to ask me whether there was anything else I needed help with!!!HELP? What help did he give??? Might as well just save the money and dun hire the customer service is the first place.... Total waste of money since they can answer nothing...

But logically... Dont you think 5 working days is a bit too long for a courier service? They do call themselves courier and not freight services right?If I could air freight the items in and still get it in 5 working days.. Why do I need a courier service then? Obviously because I wanted it faster than 5 days!!! I just cant phantom why it took them 2 days to bring the package to the airport in the first place... and then to top it take a 2 day flight from India to KLIA... You would think the circled the world first!!!

So all the expensive advertisement for what? To con us; the poor innocent fools who believe they really can do it!! Advise to all... FEDEX CANT DO IT!! IT IS A BIG FAT LIE!!

Phantom of the Opera

On a lighter note!! Yaaay!!! I am finally going to watch the actual Phantom of the Opera musical!! showing at the Esplanade (the huge durian) in Singapore!!! My show will be Sunday night (29 Apr 07) @ 8.00pm... :))))))))) I am all smiles.. this has been one of the musical I have always wanted to watch.. of course watching it at broadway would have been much better not since I had no luck in New York so will settle for the esplanade..

Yup... I went to NY and did not see any musicals on broadway... how could I right? I thought so to but it really wasnt my fault... I desperately wanted to watch but apparently booking 3 weeks in advance was not enough...!! Can you imagine that... before I went, I searched online to book my tickets and they were sold out... SOLD OUT!! can you imagine that.... The only ones available were the VIP ones which cost bout USD 250++/person... With the exchange rate... I dont think I am rich enough to fork out nearly RM1k just to watch phantom of the opera no matter how desperate I was..... It just was not worth that kind of money when I am not rich!! So my sister said that we could try our luck by going to broadway itself and going to their discount counter which sometime sells the ticket of the actually day at discounted prices if there was availability and it was not full.. and guess what? IT WAS FULL!!! and it was christmas eve... dun americans have a christmas dinner to go to or something? apparently... i would think most Americans would celebrate their christmas with their families but apparently I was wrong.. everyone was at broadway.. there was no show available... Phantom? Sold out.... Tarzan? Sold out.. Lion King? Sold out... Wicked? Sold out.... Mary Poppins? sold out.... Stomp? sold out.... Hairspray? Sold out... Colour Purple? Sold out... and the list just goes on and on and on.... so what did I see.? the cutest electronic billboard which keeps flashing M&Ms since it was on top of the M&M shop... it was so cute!!! the shop was really all M&M in all forms you can even think of...but that is for another posting.. Shall leave you with an M&M billboard picture taken.. :)

Mind Over Matter....

Whoa... it has been a real long time since I posted anything... not for lack of wanting.. actually had a few things I wanted to post but really didnt have the time to... The past couple of weeks and probably the next 3-4 weeks is going to be hectic for me.... :( Work is really stressing me out.... I am like a frequent flyer but more of a frequent driver since all my destination is within Peninsular Malaysia and thus deemed to be within driving distance for the engineering dept.. I am so pro at our Malaysian Highway nowadays... even know where all the hot spots for policeman to catch speeding vehicles on the Karak-Kuantan highway....
Anyway,back to the topic... I was actually at the verge of falling sick.. has a bad throat 7 cough... you wouldnt believe the amount of yellow phlegm coming out of me... ewww.. disgusting.. anyway... reason? I was about to fall sick... was even feeling body aches and such.... my bf was telling me I will fall sick and I told him I didnt have the time to fall sick.. I cannot for even a single day afford not to go to work.... nobody could do my job for me or even just cover for me a bit... I am what chinese ppl call 'One Leg Kick'! So I told him, I wont fall sick at least until after 3-4 weeks time.. and he asked how can I be so sure...? Well I told him it is simple... it is just Mind Over Matter.... Do you believe in this? I do! I always believe that at some level, we are able to control how our body works and reacts to it's surroundings.... If we constantly say something is not good/healthy for us there it will be so... but if we dont think negatively about something, it cant harm us....
It is like eating... why some ppl get food poisoning and some don't... (I mean there are cases where it really is the food's fault but for the times when it isnt).... it is actually the mind telling your body to reject because you feel it is dirty and hence will cause food poisoning.. As for me.. I am a firm believer of "Big germ eat small germ, small germ take as nutrition"... hahahahaha!! another chinese saying... yup it is disgusting but I believe it and that is why I can eat anything and everything no matter how not hygienically it was prepared and still have no adverse effect from it.. I have never gotten food poisoning... At the most just some stomach discomfort which will be gone after a visit to the little ladies room.... miracle? I think not!! It is the mind at work...
So to prove my theory... it has been 4 days since my throat started it's antics and I am still as healthy as a horse.... Of course I do plan to fall sick once my project is completed.. my body needs to relax and regenerate itself... Can I make myself fall sick? Of course yes.. I think so...(we shall see!!)
Perfect example would be my cousin... when we were very young he hated school..hated exams as well..never really did well.. and everytime and exam draws near.. he will declare to his parents that he will be sick during the exam.... of course no one believe since nobody thought that you can predict when you will fall sick.. but lo behold.. he did fall sick.. at every exam..and not just the minor flu or cold.. it is those where he actually needed to be brought to the hospital... coincidence? or just the mind controlling the body? I think it is the latter....
So what do you think?