5 Star Service??!!

This happened on the same day The Star published the article about Air Asia offering compensation for any delayed flights... They wanted to be a 5 Star Service World Class Airline and they were guaranteeing their timeliness or else they would give an RM200 voucher out for any flights delayed more than 3 hours...
Ming & I was in KK after my wondrous mountain hike and subsequent holiday.... All ready to head home the next day when in the middle of the nite we received an sms saying our flight has been rescheduled from 1635 to 0055 the next day..... WHAT???!!! that is a more than 8 hours delay.... tried calling Air Asia but to no avail...
Woke up the next day... called them again... this time finally got someone to pick up... Enquired about the delay and the possibility of an earlier flight... We were told yes... there was an alternate flight at 1830 which we could get on... so we thought great... at least it was just a 2 hour delay... got ourselves to the airport at around 1430... couldnt help it..we arranged for a fren to send us and it could not be later... so we changed out flights in the airport and waited patiently... while watching a hilarious stand up comedian called Russell Peters...
Well 1630 came and we asked whether we could check in... they said yes so we checked in and got our boarding passes... met our frens whom we met during the climb Michael, James and Poh Seng in the airport with the same dilemma and solution as us... so we chatted and waited for boarding time...
1800 came and we got up to go through the custom checkpoint.... We were stopped by the officers saying our flight is not available... it has been re-scheduled to 0020... Wow... that would make a big difference from 0055... We were pissed... Why were we not informed during our check in at 1800? How is it that there is a 1930 flight and a 2020 flight which was on schedule but we get pushed back to 0020? It was just ridiculous...
We spoke to the supervisor which by the way was very rude and sarcastic... who just kept telling us the simple fact tht our flight was delayed and offered no alternate options or compensation except for the small suggestion that we take tomorrow's flight.... Some of us were working the next day and a flight at 0020 would mean an arrival at 0300 and reaching home at 0400.. how much worse could it get? After much arguments and heated discussion, the supervisor agreed to put us on the waiting list for an earlier flight which was "99% no chance of getting a place" in her own words... Wow...how encouraging.... When asked for compensation she replied... Oh, that one you need to write in with all your flight details and wait for Air Asia to reply you... hmm... sounded like that made it a hassle to hinder ppl from claiming the compensation....
So we patiently waited again.... somewhere around 2000 James went to check with the supervisor and finally there was good news... Yaay!! We had just enough space for all of us on the 2020 flight... she quickly re-arranged our luggages to the correct flight and we thanked her for her help and off we went to board the flight.... got home at about 0030 that nite....better than 0300 I suppose...
All in all I was very disappointed in how the entire situation was handled...
Firstly, if the flight was to be re-scheduled, shouldnt they consider a decent time?
Secondly, how can you re-schedule a flight which was meant to replace a re-scheduled flight? Beats the purpose right?
Thirdly, isnt all the delay in the system? If they were really sincere in the compensation, it should just be automatic and not require ppl to write in right?

It all just seems a bit ironic that this happened on the day the open declaration on timeliness came out as well... Dont ya think?